Credentialing Coordinator - Onboarding

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.

Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.

Summary: Provides administrative support for daily Credentialing Department operations, focused on efficient provider onboarding. 

Essential Functions: 

• Comply with Credentialing Policies and Procedures, departmental guidelines, and company standards 

• Support onboarding processes for medical and ancillary providers across multiple states, ensuring timely completion of required tasks 

• Conduct outreach to providers to obtain required information, schedule onboarding-related calls, and respond to questions 

• Guide providers through online credentialing application completion; review for accuracy and completeness and follow up to resolve missing information 

• Scan, upload, and maintain provider documentation within the credentialing system 

• Coordinate provider onboarding access and account setup, including facilitating surrogate/delegate access for systems such as NPPES, PECOS, CAQH, and NYS Provider Secure Portal (PSP) 

• Facilitate completion of credentialing-related applications (e.g., DEA, NPI) and associated applications 

• Document onboarding activities, communications, and updates within the credentialing system 

• Prepare weekly onboarding and credentialing status reports 

• Collaborate with HR, Recruitment, Operational Leaders, and other departments to support timely onboarding completion 

• Maintain credentialing files for active providers 

• Complete additional duties and special projects as assigned 

• Provide coverage and support to other Credentialing team members as needed 

Other Duties:  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Education/ Work Experience: 

• Bachelor’s Degree in a Health Related Discipline: Public Health, Healthcare Administrative, Health Service, Psychology or Sociology Highly Preferred 

• High School Diploma Required 

Experience: 

• Minimum of at least six months in a healthcare setting: providing clerical support or medical credentialing assistance. Preferably 1-2 years of relevant office / credentialing experience.  

• Notary Public certification preferred 

Knowledge, Skills, Abilities and Other Characteristics:  

• Strong organizational and time management skills with the ability to prioritize and manage competing demands, adapt to shifting priorities, and meet deadlines in a fast-paced environment 

• Excellent interpersonal and communication skills with the ability to work effectively with providers, leadership, and cross-functional teams 

• Ability to handle sensitive and confidential information with discretion and sound judgment 

• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access) 

• Experience with database management, including tracking, reporting, and document management 

Position Type and Expected Hours to Work: Full-Time Position  

Monday through Friday from 9:00 a.m. to 5:30 p.m. – 40 hours work week 

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.