Program Manager – Remote Patient Monitoring (RPM)

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.

Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.

Position Title: Program Manager – Remote Patient Monitoring (RPM) 

Job Summary : The Program Manager – Remote Patient Monitoring (RPM) is responsible for the operational, financial, and clinical oversight of the RPM program within Essen House Calls. 

This leader will manage enrollment, device deployment, patient engagement, clinical workflows, billing capture, regulatory compliance, and staff supervision. The role requires a strong blend of healthcare operations expertise, clinical understanding, technology fluency, and revenue accountability. 

The Program Manager will drive measurable improvements in patient outcomes, documentation accuracy, billing performance, and program scalability. 

Responsibilities 

1. Operational Leadership

• Oversee day-to-day operations of the RPM program. 

• Develop and standardize workflows for enrollment, device activation, monitoring, and escalation. 

• Ensure efficient coordination between providers, care coordinators, IT, and RCM teams. 

• Build scalable processes to support enrollment growth. 

2. Financial & Revenue Oversight

• Monitor monthly RPM enrollment, billing, and reimbursement performance. 

• Ensure compliance with CMS guidelines for CPT billing requirements. 

• Partner with Revenue Cycle Management to reduce denials and optimize billing capture. 

• Track program margin and identify operational inefficiencies. 

• Present weekly performance dashboards to leadership. 

3. KPI Ownership & Performance Accountability

• Own and manage performance metrics including: 

• ≥ 90% patient transmission adherence 

• ≥ 90% monthly billing capture rate 

• ≤ 5% documentation error rate 

• <48-hour response time for abnormal clinical alerts 

• Implement corrective action plans when KPIs fall below target thresholds. 

4. Team Leadership & Supervision

• Hire, train, and supervise RPM Care Coordinators. 

• Conduct productivity monitoring and performance evaluations. 

• Establish clear daily, weekly, and monthly output expectations. 

• Foster a culture of accountability, collaboration, and continuous improvement. 

5. Clinical & Regulatory Oversight

• Ensure RPM services comply with Medicare, Medicaid, and HIPAA regulations. 

• Conduct routine audits of documentation and workflow adherence. 

• Collaborate with providers to ensure appropriate clinical interventions based on RPM alerts. 

• Maintain high standards of patient safety and quality of care. 

6. Technology & Vendor Management

• Oversee RPM device vendors and platform performance. 

• Ensure seamless EHR integration and data accuracy. 

• Collaborate with IT to troubleshoot connectivity or transmission issues. 

• Evaluate new RPM technologies and recommend system improvements. 

7. Patient Engagement & Experience

• Develop strategies to improve patient retention and adherence. 

• Ensure patients receive proper education and support for device usage. 

• Address barriers to participation and improve satisfaction metrics. 

Qualifications 

Educational Qualifications: 

Required 

• Bachelor’s degree in Healthcare Administration or related field 

• 3–5 years of clinical or care management experience 

• Minimum 2–3 years of healthcare leadership experience 

• Experience with Remote Patient Monitoring or telehealth programs 

• Knowledge of CMS billing requirements and compliance standards 

• Experience using EHR systems and healthcare analytics tools 

Preferred 

• Master’s degree (MHA, MBA, MSN, or related field) 

• Certification in Case Management (CCM) 

• Certification in Healthcare Information Systems (CPHIMS) 

• Experience in population health or value-based care programs 

Key Competencies: 

• Strong operational and financial acumen 

• Data-driven decision-making 

• Expertise in CMS and HIPAA compliance 

• Ability to translate analytics into workflow improvements 

• Excellent leadership and communication skills 

• High level of organizational accountability 

Pay Rate $90,000- $100,000 Annually + performance-based bonus 

Location: Required to be in Bronx-based office location 5 days a week 

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.