CoCM - Behavioral Health Care Manager

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.

Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.

The Behavioral Health Care Manager is a core member of the Collaborative Care team,
including the patient’s medical provider and Psychiatric Consultant, as well as the larger
primary care team or medical team. The Behavioral Health Care Manager is responsible for
supporting and coordinating the mental and physical health care of patients on an assigned
patient caseload with the patient’s medical provider and, when appropriate, other mental
health providers.

1. Experience with screening for common mental health disorders.
2. Working knowledge of differential diagnosis of common mental health disorder.
3. Support the mental and physical health care of patients on an assigned patient caseload. Closely
coordinate care with the patient’s primary care provider and, when appropriate, mental health
providers.
4. Screen and assess patients for common behavioral health disorders. Facilitate patient engagement
and follow-up care.
5. Provide patient education about common mental health and available treatment options.
6. Systematically track treatment response and monitor patients for changes in clinical symptoms and
treatment side effects or complications.
7. Support psychotropic medication management as prescribed by medical providers, focusing on
treatment adherence monitoring, side effects, and effectiveness of treatment.
8. Provide brief behavioral interventions using evidence-based techniques such as behavioral
activation, CBT, DBT, problem-solving treatment, motivational interviewing, or other treatments as
appropriate.
9. Participate in regularly scheduled caseload consultation with the Psychiatric Consultant and
communicate resulting treatment recommendations to the patient’s medical provider.
10. Track and document patient progress and treatment recommendations on EHR and registry.
11. Facilitate treatment plan changes for patients who are not improving with the medical provider and
the Psychiatric Consultant.
12. Facilitate referrals for clinically indicated services outside of the organization (e.g., social services
such as housing assistance, vocational rehabilitation)

Master’s degree in Social Work from a school accredited by the Council of Social Work Education
is necessary. Other backgrounds may include:

• Licensed Mental Health Counselor/Professional
  Counselor (LMHC) or Master’s in Psychology.
• Minimum of 1 year of experience
  • Behavioral health experience in clinical or care coordination settings
  • Familiarity with evidence-based treatment approaches
  • Comfort using validated screening tools (e.g., PHQ-9, GAD-7)
  • Experience working in team-based, interdisciplinary environments

Other Skills and Requirements:
• Demonstrated ability to collaborate and communicate effectively in a team setting.
• Strong communication skills, both verbal and written.
• Ability to effectively engage patients in a therapeutic relationship.
• Experience with assessment and treatment planning for common mental health disorders.
• Proficiency with electronic health record
• Strong documentation skills to meet billing and compliance requirements
Bilingual (Spanish) Preferred

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.