Care Coordinator Supervisor (Children)

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.

Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.

The Care Coordinator Supervisor will be responsible for the supervision of Care Coordinators operations within the Health Home Servicing Children (HHSC) division. The HHSC Care Coordinator Supervisor monitors the departmental phone queue to ensure quality of calls between the care manager, members and providers. The HHSC Care Coordinator Supervisor conducts new hire training and continued training for all clinical staff. The HHSC Care Coordinator Supervisor participates and interacts with all staff in a supportive role as it relates to care management and coordination daily operations. The HHSC Care Coordinator Supervisor will enhance communication and processes within the clinical and non-clinical areas within and between other internal operating departments, to ensure that all member and employee needs are met.

• Provides guidance within the HHSC Department, particularly as it pertains to new processes and workflows which support program operations
  
  Promotes and facilitates a multidisciplinary approach, supporting HHSC coordinated care operations amongst disciplines.
  
  Oversee clinical program training/retraining and creation and updating of departmental training tools/workflows and resources
  
  Adhere to clinical standards of care through collaboration with providers in order to ensure appropriate outcomes.
  
  Practice and adhere to departmental and state guidelines in order to protect self, members, and organization.
  
  Supervising Crisis Calls and escalating when necessary.
  
  Maintains a tracking tool which logs unacceptable inconsistencies and errors observed during quality reviews of recorded calls via the queue and care management documentation, care planning, follow up and interventions
  
  Performs quarterly audits of Staff’s chart documentation
  
  Works collaboratively with HHSC management team to ensure program goals, projects and initiatives are implemented and meet departmental workflows and policy standards
  
  Supports Care Management staff as needed when management is in meetings and/or working on other program initiatives
  
  Follows best practice and clinical standards and adheres to departmental and State guidelines.
  
  Performs all other duties or actions as required

Bachelor’s degree in human services field (i.e., counseling, education, nursing, psychology, social work, etc.)

MSW/MA/MS Master’s Degree, preferred.

LMSW, LCSW, LMHC, LMFT, RN preferred.

Two years’ experience working with Behavioral Health and/or Substance abuse required.

Prior supervisory experience required.

At least 3 years previous managed care experience.

Ideally 2 years specific to Behavioral Health/Children Social Services.

Knowledge of the Collaborative Care Model.

Experience with chronic condition management, particularly Diabetes, HIV, Heart Disease

Experience user/reviewer of the HCS/MAPP systems for Health Home member status preferred

Excellent written and oral communication skills required

Ability to multi-task well while maintaining a positive “can do” attitude

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.