Care Coordinator Supervisor (Children)

Essen Health Care is a growing community healthcare network provides high quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a ‘population health’ model of care, Essen has five integrated clinical divisions offering services in primary & specialty offices, urgent care centers, and nursing homes, as well as house calls for home bound patients; all clinical services are also offered via telehealth. Our Care Management division supports patient-centered care through care coordination, complex care management and helping address health-related social needs.
Founded in 1999, Essen provides care in all five boroughs of New York City, with a primary focus in the Bronx. Staffed by over 300 primary and specialty care physicians and advanced clinicians, Essen Health Care is one of the largest, most comprehensive private medical groups in New York City. Essen maintains a Clinical Information Services team that maintains our enterprise-wide electronic medical record system, data repository, clinical analytics and population health capabilities. Our Community Services teams creates and sustains relationship with community organizations and agencies and health plans.
Essen is dedicated to ensuring the quality of care for all patients and has been designated ‘Level 3 Patient Centered Medical Home’ by the National Committee for Quality Assurance. Essen has won awards for its patient care innovations and recently launched Intention Health Ventures to develop and commercialize our technology innovations.

The Care Coordinator Supervisor will be responsible for the supervision of Care Coordinators operations within the Health Home Servicing Children (HHSC) division. The HHSC Care Coordinator Supervisor monitors the departmental phone queue to ensure quality of calls between the care manager, members and providers. The HHSC Care Coordinator Supervisor conducts new hire training and continued training for all clinical staff. The HHSC Care Coordinator Supervisor participates and interacts with all staff in a supportive role as it relates to care management and coordination daily operations. The HHSC Care Coordinator Supervisor will enhance communication and processes within the clinical and non-clinical areas within and between other internal operating departments, to ensure that all member and employee needs are met.

• Provides guidance within the HHSC Department, particularly as it pertains to new processes and workflows which support program operations
  
  Promotes and facilitates a multidisciplinary approach, supporting HHSC coordinated care operations amongst disciplines.
  
  Oversee clinical program training/retraining and creation and updating of departmental training tools/workflows and resources
  
  Adhere to clinical standards of care through collaboration with providers in order to ensure appropriate outcomes.
  
  Practice and adhere to departmental and state guidelines in order to protect self, members, and organization.
  
  Supervising Crisis Calls and escalating when necessary.
  
  Maintains a tracking tool which logs unacceptable inconsistencies and errors observed during quality reviews of recorded calls via the queue and care management documentation, care planning, follow up and interventions
  
  Performs quarterly audits of Staff’s chart documentation
  
  Works collaboratively with HHSC management team to ensure program goals, projects and initiatives are implemented and meet departmental workflows and policy standards
  
  Supports Care Management staff as needed when management is in meetings and/or working on other program initiatives
  
  Follows best practice and clinical standards and adheres to departmental and State guidelines.
  
  Performs all other duties or actions as required

Bachelor’s degree in human services field (i.e., counseling, education, nursing, psychology, social work, etc.)

MSW/MA/MS Master’s Degree, preferred.

LMSW, LCSW, LMHC, LMFT, RN preferred.

Two years’ experience working with Behavioral Health and/or Substance abuse required.

Prior supervisory experience required.

At least 3 years previous managed care experience.

Ideally 2 years specific to Behavioral Health/Children Social Services.

Knowledge of the Collaborative Care Model.

Experience with chronic condition management, particularly Diabetes, HIV, Heart Disease

Experience user/reviewer of the HCS/MAPP systems for Health Home member status preferred

Excellent written and oral communication skills required

Ability to multi-task well while maintaining a positive “can do” attitude

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.