Director, Training and Development

Company Overview: At Essen Health Care, we care for that! 

 As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program. 

Essen House Calls provides in-home primary and specialty care in the New York Metro area. We are looking for the most talented and effective individuals to join our rapidly growing company. From medical providers to administration & operational staff, there is a career here for you. Join our team today! 

Position Title: Director, Training and Development

Location: 2626 Halperin Avenue
Reports To: Senior Director, Training & Development
Employment Type: Full-Time

Job Summary: The Director of Training and Development will assist in partnership with the Senior Director of Training, with the design, implementation, and evaluation of Essen’s enterprise-wide learning strategy which includes effectively leveraging AI technologies, with a specific focus on the deployment and optimal use of Microsoft Copilot and other generative AI tools. The role will focus on leveraging AI-driven learning tools to enhance staff engagement, onboarding, and professional growth.

Reporting to the Senior Director, this leader will partner closely with operations, People & Culture, and clinical leadership to ensure training programs align with organizational goals, compliance standards, and workforce development priorities.

Responsibilities include but not limited to:

• Execute the training and development strategy across clinical, administrative, and leadership functions.
• Integrate AI-based learning platforms and analytics to personalize training delivery and track employee development.
• Lead the design and rollout of AI-assisted onboarding programs that accelerate readiness for new hires.
• Partner with department heads to identify skill gaps and create targeted learning pathways.
• Manage the Learning Management System and ensure consistent content quality, tracking, and reporting.
• Execute measurable learning outcomes and performance metrics to evaluate training effectiveness.
• Collaborate with the Senior Director and HR leaders to align training programs with talent management, succession planning, and organizational goals.
• Stay current with emerging technologies, compliance requirements, and healthcare education trends.
• Manage a team of trainers, instructional designers, and external training partners.
• Ensure all programs meet regulatory and accreditation requirements.

Qualifications:

• Bachelor’s degree required; Master’s in Organizational Development, HR, or Education preferred.
• 8+ years of progressive experience in learning and development, talent management, or organizational effectiveness.
• Proven experience in AI-enhanced training, digital learning transformation, or technology-driven workforce development.
• Strong background in instructional design, adult learning theory, and learning measurement frameworks
• Experience working in healthcare or a regulated industry preferred.
• Exceptional communication, leadership, and stakeholder management skills.
• Proficiency with LMS platforms and data analytics tools.

Technical proficiencies to include:

• Microsoft Office:
  • Advanced Excel
• eClinical Works
• AI Expertise:
  • Deep technical understanding of AI/ML concepts, particularly generative AI and Large Language Models (LLMs) like those powering Microsoft Copilot.
  • Hands-on experience with Microsoft 365 Copilot with the ability to translate technical expertise into practical business outcomes.

Preferred systems experience:

• UKG
• Twilio Flex

Location: Required to be in Bronx-based office location 5 days a week

ESSEN HEALTH CARE IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.