Enrollment Manager

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.

Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.

Position Title: Enrollment Team Manager

Location: 2626 Halperin Avenue 

Employment Type: Full-Time

Job Summary: The Enrollment Team Manager will be responsible for the overall strategy, performance, and operational excellence of the Intention Healthcare Call Center's enrollment and census generation efforts. They will oversee the patient enrollment team for Intention Healthcare, ensuring accurate, timely, and efficient enrollment of patients into our programs. This role is responsible for managing day-to-day operations, maintaining compliance with all regulatory requirements, and optimizing processes to support patient access and satisfaction.

The ideal candidate is a proactive, organized, and collaborative leader with experience in patient enrollment and a passion for improving the patient experience.

• Accountable for achieving monthly and annual patient census targets, ensuring high-quality patient/member engagement, and developing a high-performing team.
• Lead, mentor, and develop the enrollment team to achieve departmental and organizational goals.
• Oversee the patient enrollment process from intake to program assignment, ensuring accuracy and timeliness.
• Verify patient eligibility, insurance coverage, and required documentation.
• Collaborate with care teams, operations, and clinical staff to streamline enrollment and improve patient access.
• Monitor workflows, team performance, and key metrics to identify opportunities for process improvement.
• Maintain compliance with all federal, state, and payer requirements related to patient enrollment.
• Serve as the escalation point for complex enrollment issues and resolve them efficiently.
• Develop and maintain SOPs, training materials, and performance tracking tools for the enrollment team.
• Define, track, and analyze key performance indicators (KPIs) related to call volume, conversion rates, staff productivity, and overall census generation. Provide regular, data-driven reports and actionable insights to senior leadership.
• Foster a positive, collaborative, and patient-focused team culture.

Qualifications:

• Bachelor’s degree in Healthcare Administration, Business, or related field preferred.
• Minimum 3–5 years of experience in patient enrollment, intake, or healthcare operations; at least 2 years in a supervisory or managerial role.
• Deep understanding of both inbound customer service and outbound patient/prospect engagement methodologies.
• Knowledge of patient eligibility, insurance verification, and enrollment processes.
• Strong leadership, communication, and organizational skills.
• Proficiency with Microsoft Office and healthcare management systems.
• Ability to work on-site and manage an in-person team effectively.
• High level of professionalism, integrity, and attention to detail.

ESSEN HEALTH CARE IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.