Vice President of Operations for Nursing Home – Provider Engagement & Performance Improvement

Company overview: At Essen Health Care, we care for that!  

As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program.  

Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today! 

Position title: Vice President of Operations for Nursing Home – Provider Engagement & Performance Improvement 

Location: Bronx, NY (Onsite with travel as needed) 

Job Summary: The Vice President of Operations – Provider Engagement & Performance Improvement will play a strategic leadership role in enhancing provider performance, strengthening engagement, and driving continuous operational improvements across our nursing home network. This leader will collaborate closely with Clinical Operations, Business Development, and Revenue Cycle teams to ensure best-in-class outcomes. The VP will also serve as an executive liaison to nursing home administrators as needed, reinforcing Essen’s commitment to excellence and partnership. 

This role requires a strong background in healthcare operations, revenue cycle management (RCM), and finance, with proven expertise in performance improvement and provider engagement. An advanced degree (MD, MBA, or similar) with consulting or healthcare leadership experience is strongly preferred. 

Responsibilities include: 

• Lead provider engagement initiatives to optimize performance, satisfaction, and alignment with organizational goals. 

• Oversee and implement performance improvement strategies across nursing home operations. 

• Partner with Clinical Operations and Business Development teams to ensure cohesive weekly outreach and follow-up with nursing home administrators. 

• Serve as an executive representative with nursing home leadership when strategic engagement is required. 

• Monitor key performance metrics, identify areas for operational improvement, and implement actionable solutions. 

• Collaborate with Revenue Cycle Management and Finance teams to improve efficiency, accuracy, and financial performance. 

• Develop and oversee operational frameworks, ensuring compliance with regulatory and quality standards. 

• Provide leadership and mentorship to cross-functional teams, fostering a culture of accountability, collaboration, and innovation. 

• Report to executive leadership on outcomes, performance trends, and improvement initiatives. 

Job Requirements: 

• Advanced degree required: MD, MBA, or related discipline strongly preferred. 

• 10+ years of progressive leadership experience in healthcare operations, performance improvement, or consulting. 

• Strong understanding of nursing home operations, provider engagement, and post-acute care dynamics. 

• Expertise in RCM/Finance with a track record of driving operational and financial efficiency. 

• Exceptional attention to detail, analytical thinking, and problem-solving skills. 

• Strong interpersonal, communication, and executive presence with the ability to influence at all levels. 

• Experience leading multidisciplinary teams and managing cross-functional projects. 

• Knowledge of New York healthcare regulations and post-acute care market preferred. 

Why Join Essen Healthcare? 

• Opportunity to make a significant impact on healthcare delivery in the Bronx and greater NYC. 

• Collaborative, mission-driven environment with strong leadership support. 

• Competitive compensation and comprehensive benefits package. 

• Commitment to professional development and career growth. 

Essen Health Care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically-diverse population.