Senior IT Process Manager

Company overview: At Essen Health Care, we care for that!

As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program.

Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today!

Position title: IT Process Manager

Job summary: We are seeking a Senior IT Process Manager to oversee and drive the successful execution of healthcare technology initiatives. In this role, you will lead the coordination of multiple IT projects, ensuring alignment with organizational goals, compliance with healthcare regulations, and timely delivery. You will act as the central point of communication between stakeholders, technical teams, and leadership, facilitating collaboration and resolving issues to keep projects on track.

• Lead and coordinate multiple healthcare IT projects from initiation through implementation, ensuring scope, timelines, and deliverables are met.
• Serve as the primary liaison between clinical, operational, and IT stakeholders, fostering effective communication and collaboration.
• Develop and maintain detailed project plans, schedules, and status reports for leadership review.
• Identify, track, and manage project risks, issues, and dependencies, escalating when necessary.
• Oversee resource allocation and workload distribution to optimize productivity and efficiency.
• Ensure adherence to healthcare regulations and data security standards (e.g., HIPAA, HITECH).
• Facilitate project meetings, workshops, and presentations to keep stakeholders informed and engaged.
• Support change management efforts, including training coordination and post-implementation support.

• Collaborate with vendors, consultants, and internal teams to ensure successful system integrations and solution deployments.
• Mentor junior project coordinators and team members to build internal capacity and improve project delivery practices.

Qualifications

• Experience: 5+ years in healthcare IT project coordination or project management, with at least 2 years in a lead role.
• Strong understanding of healthcare systems.
• Proven experience managing cross-functional teams and vendor relationships.
• Excellent organizational, problem-solving, and multitasking skills.
• Proficiency with project management tools (MS Project, Smartsheet, Jira, Asana) and documentation tools (Confluence, Visio).
• Exceptional communication skills with the ability to tailor messaging for clinical, technical, and executive audiences.

Educational Requirements

• Education: Bachelor’s degree in healthcare administration, Information Technology, Business Management, or related field (Master’s preferred).
• PMP, CSM, or equivalent project management certification.
• Experience with healthcare data analytics and reporting.
• Familiarity with Agile, Waterfall, and hybrid project methodologies.

Essen Health Care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population. Essen Health Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.