Service Line Coordinator

At Essen Health Care, we care for that! 

As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program. 

Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today!

Position: Service Line Coordinator

Job summary: The Service Line Coordinator supports the operational efficiency and patient experience for a designated specialty. This role coordinates scheduling, manages patient flow, supports providers, and ensures adherence to protocols. The coordinator acts as a liaison between clinical teams, patients, and administrative staff, facilitating communication and resolving issues. Additional responsibilities include data tracking, supporting quality initiatives, and assisting with regulatory compliance

Key Responsibilities:

• Coordinate daily clinic operations and patient scheduling
• Ensure timely follow-up on test results and care coordination
• Support providers with administrative and clinical needs
• Track and report on key performance and quality metrics
• Facilitate multidisciplinary meetings and case conferences
• Assist with prior authorizations and insurance documentation
• Identify and resolve patient care gaps
  • KPIs:
    • Patient throughput (number of patients seen per clinic/session)
    • Test result follow-up within 48 hours
    • Appointment scheduling accuracy and timeliness
    • Patient no-show rate (<15%)
    • Quality metric compliance (e.g., screening completion rates)
    • Provider and patient satisfaction scores

Education:

• Associate’s degree required; Bachelor’s degree in healthcare administration, business, or related field preferred.

• Clinical certification/licensure (if applicable to the specialty) may be preferred or required.

Experience:

• 2–4 years of experience in healthcare administration, care coordination, or clinical support roles.

• Prior experience in a specialty setting (specific to the service line) strongly preferred.

Skills:

• Strong organizational and multitasking skills.

• Excellent verbal and written communication.

• Working knowledge of EMR systems (e.g., Epic).

• Proficiency in Microsoft Office (Excel, Outlook, Word).

• Ability to coordinate across departments and providers.

• Familiarity with appointment scheduling, referrals, and insurance authorization

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.