General Manager (Remote Patient Monitoring)

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.

Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.

Job Summary:

The General Manager (GM) for Remote Patient Monitoring (RPM) Services will be responsible for overseeing and managing the overall operations of the Essen House Calls remote patient monitoring program. This includes supervising staff, ensuring patient engagement and satisfaction, optimizing financial performance, and ensuring compliance with relevant healthcare regulations. The GM will collaborate closely with medical teams, administrative staff, technology partners, and external stakeholders to ensure the effective delivery of RPM services to patients at home.

Key Responsibilities:

1. Leadership & Team Management:
   • Lead and manage a diverse team of care coordinators, administrative staff, and support personnel.
   • Provide training and professional development opportunities to ensure high levels of performance and adherence to best practices.
   • Conduct regular performance reviews, provide feedback, and foster a collaborative and motivating team environment.
   • Develop recruitment and retention strategies to build and maintain a high-quality team of healthcare professionals.
2. Operations & Service Delivery:
   • Oversee the daily operations of remote patient monitoring services, ensuring seamless integration between patients, healthcare providers, and technology platforms.
   • Develop and implement strategies to improve operational efficiency and service quality.
   • Manage logistics, including device distribution, patient onboarding, and technical support coordination.
   • Work closely with healthcare providers to ensure effective communication and care coordination for patients using RPM services.
3. Financial Management:
   • Develop and manage budgets, ensuring cost-effectiveness while maintaining high-quality service.
   • Monitor and analyze financial performance, identifying areas for improvement and implementing corrective actions as needed.
   • Oversee billing, insurance claims, and revenue cycles, ensuring compliance with payment protocols and regulations.
4. Compliance & Quality Assurance:
   • Ensure all RPM services comply with local, state, and federal healthcare regulations, including HIPAA, patient confidentiality, and safety standards.
   • Regularly review and update policies and procedures to ensure compliance with the latest healthcare laws and guidelines.
   • Implement quality control processes to maintain high levels of patient satisfaction and service standards.
5. Patient and Client Relations:
   • Build and maintain positive relationships with patients, families, and external partners.
   • Address and resolve any patient or client concerns, ensuring issues are resolved promptly and satisfactorily.
   • Continuously monitor patient feedback and implement improvements to enhance the RPM experience.
6. Strategic Planning and Business Development:
   • Collaborate with senior management to develop long-term strategies and goals for the house calls service.
   • Analyze market trends and opportunities to expand services or improve current offers.
   • Establish partnerships with healthcare providers, insurance companies, and technology vendors to strengthen the RPM network.
7. Reporting and Analysis:
   • Prepare and present regular performance reports to senior management, highlighting key performance indicators, challenges, and successes.
   • Use data analysis to inform decisions related to operational improvements, staffing, and patient care.

Qualifications:

• Education: Bachelor’s degree in healthcare administration, business management, or a related field (master’s preferred).
• Experience:
  • Minimum of 5-7 years of experience in healthcare management, with at least 3 years in a leadership position.
  • Experience in telehealth, remote patient monitoring or digital health services.
  • Strong knowledge of healthcare regulations, compliance requirements, and emerging RPM technologies.
• Skills:
  • Strong leadership, communication, and problem-solving skills.
  • Ability to manage budgets, financial reports, and operational workflows effectively.
  • Proficiency in electronic health records (EHR) and healthcare technology platforms.
  • Strong understanding of data security, patient confidentiality, and regulatory compliance related to remote healthcare.

Key Competencies:

• Strong leadership and decision-making skills.
• Ability to work under pressure and manage multiple priorities.
• Excellent interpersonal skills and the ability to engage effectively with patients, staff, and external partners.
• Deep understanding of RPM service operations and regulatory frameworks.
• Innovative thinking and ability to find solutions to operational challenges.

Salary: $65,000-$75,000

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.