Training & Development Supervisor

Company Overview: Essen Health Care is a growing community healthcare network provides high quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a ‘population health’ model of care, Essen has five integrated clinical divisions offering services in primary & specialty offices, urgent care centers, and nursing homes, as well as house calls for home bound patients; all clinical services are also offered via telehealth. Our Care Management division supports patient-centered care through care coordination, complex care management and helping address health-related social needs.

Founded in 1999, Essen provides care in all five boroughs of New York City, with a primary focus in the Bronx. Staffed by over 300 primary and specialty care physicians and advanced clinicians, Essen Health Care is one of the largest, most comprehensive private medical groups in New York City. Essen maintains a Clinical Information Services team that maintains our enterprise-wide electronic medical record system, data repository, clinical analytics and population health capabilities. Our Community Services teams creates and sustains relationship with community organizations and agencies and health plans.

Essen is dedicated to ensuring the quality of care for all patients and has been designated ‘Level 3 Patient Centered Medical Home’ by the National Committee for Quality Assurance. Essen has won awards for its patient care innovations and recently launched Intention Health Ventures to develop and commercialize our technology innovations.

Position: Training & Development Supervisor

Job Summary: The Training & Development Supervisor oversees and manages the clinical training operations, ensuring that new hires and staff are properly trained and competent in clinical procedures, job specific skills, protocols, and regulations and manages all system training operations. This role is pivotal in maintaining high standards of patient care, supporting clinical and non-clinical staff development, and ensuring compliance with health care regulations and policies. The Training and Development Supervisor supervises a team of trainers and coordinates training programs to meet the educational needs of clinical staff and non-clinical staff.

Supervision & Team Leadership:

• Supervise, mentor, and provide guidance to a team of Trainers
• Ensure that training programs are effective, up-to-date, and aligned with organizational goals.
• Monitor and evaluate the performance of training staff, providing feedback and support as needed.

Training Program Development & Implementation:

• Develop, implement, and evaluate clinical and non-clinical training programs that meet organizational and regulatory requirements.
• Collaborate with department heads, clinical leaders, business leaders, and subject matter experts to design curriculum for both new hires and ongoing staff education.
• Ensure all training programs comply with accreditation standards and industry best practices.
• Customize training to meet the needs of various clinical roles (e.g., nurses, medical assistants, technicians) and non clinical roles.

Regulatory Compliance & Standards:

• Ensure that clinical training is consistent with state and federal regulations, as well as accreditation standards (e.g., Joint Commission, CMS).
• Maintain records of training activities and certifications to ensure compliance with regulatory requirements.
• Conduct audits and assessments to ensure ongoing compliance with organizational and regulatory training standards.

Staff Training and Development:

• Coordinate new employee orientation programs, ensuring all new clinical and non-clinical staff receive comprehensive and standardized training.
• Organize refresher courses and continuing education programs for existing clinical and non-clinical staff.
• Provide hands-on training in clinical procedures, electronic health records (EHR) systems, patient care protocols, and safety practices.
• Foster a culture of continuous learning and professional development within the clinical and non-clinical teams.

Performance Monitoring and Reporting:

• Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics.
• Track and report on the progress of training initiatives, identifying areas for improvement.
• Work with leadership to make data-driven decisions for program enhancements.

Collaboration & Communication:

• Serve as a liaison between clinical staff and other departments (e.g., HR, compliance, IT) to ensure seamless integration of training programs.
• Communicate training goals, expectations, and updates effectively to staff and leadership.
• Participate in departmental and organizational meetings, offering insights on staff development and training needs.

Resource Management:

• Oversee the management of training materials, equipment, and resources needed for effective training.
• Ensure that training tools (e.g., simulation labs, online platforms) are current and meet the needs of the clinical staff

Continuous Improvement:

• Stay informed about the latest trends, technologies, and best practices in clinical education and training.
• Assess training gaps and make recommendations for new programs or updates to existing curricula.
• Lead initiatives to improve training efficiency and effectiveness, incorporating feedback from trainees and trainers.

Qualifications:

Proficient

• EPIC and or eCW
• MS Office – Word, PPT and Excel

Education:

• Bachelor's degree in Nursing, Healthcare Administration, Education, or related field (required).
• Master’s degree in Nursing, Healthcare Administration, or Education (preferred).

Experience:

• Minimum of 3-5 years of experience in clinical training, education, or healthcare-related field.
• At least 2 years of supervisory or leadership experience.
• Experience in developing and managing clinical education programs, ideally in a healthcare or hospital setting.
• Strong knowledge of clinical protocols, healthcare regulations, and industry standards.
• Excellent organizational and time management skills.
• Strong interpersonal and communication skills, with the ability to work with diverse teams.
• Proficiency with healthcare training tools, Learning Management Systems (LMS), and clinical software
• Ability to assess training effectiveness and make data-driven improvements.

 Essen Health Care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically-diverse population. Essen Health Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics