Enrollment Specialist HH

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.

Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.

The Enrollment Specialist is responsible to perform various data entry functions.  The incumbent must be able to process multiple members’ enrollment documentations and updates into the lead health home’s database. The process includes utilizing the lead health home referral processes, reviewing and auditing the enroll segments, and obtaining final approval to process the documents to enroll and bill. 

1. Researches, verifies, and processes patient enrollments as part of the lead health home providers regulatory requirements.
2. Contacts the outreach specialists to verify and obtain additional missing documents prior to submission to the lead health home electronic portal.  
3. Communicates with the outreach team to walk them through the application and update process and requirements to upload the
4. Documents communication notes and resolution outcomes with lead health providers.
5. Assures lead health home compliance that all data sources though eCares and SharePoint are submitted in its entirety and confirm that all documents, including enrollments notes and consent forms are accurate and all revalidation documents, pending internal approvals are ready for upload.
6. Checks and verifies that all documents are complete and ready for upload into the lead health home systems.  
7. Responds to inquiries on the enrollment status and update submissions to the outreach teams.
8. Support the department's administrative goals and requirements
9. Follows best practice and clinical standards, and adheres to departmental and State guidelines.
10. Performs all other duties or actions as required

• High school diploma or equivalent is required. 
• Associate' s degree is preferred. At least three years of equivalent experience will be considered in lieu of degree.
• Excellent organizational, communication and interpersonal skills.
• Strong customer service experience, preferably in a provider services call center or billing department.
• Strong track record in performing comfortably in a fast-paced, deadline-oriented work environment.
• Proficient in Microsoft Office suite and other Web based platforms.
• Ability to work as a team member and independently.
• Ability to successfully execute multiple tasks simultaneously.
• Experience in a health care environment.
• Strong understanding of provider billing practices and claim processing.

Must be able to remain in a stationary position for an extended period of time.  

Essen Health Care is proud to be an equal-opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.