Director for Health Home Quality Improvement

At Essen Health Care our tagline is “Where Care Comes Together.” 

As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program. 

Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients (about half the population of Wyoming) annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today!

The Director for Health Home Quality Improvement is responsible for supervising the Health Home CMA’s quality initiatives and outcomes under the Vice President for Health Home. This senior leadership role involves developing and executing strategies to improve operational efficiency and service quality for all Health Home CMAs. The incumbent is also in charge of leading the Health Home quality department to constantly assess CMA’s compliance with health home policies and implementing proactive measures to maintain compliance.

1. Administering and providing oversight of Health Home’s quality department, including providing supervision to quality staff
2. Leading and overseeing quality improvement initiatives such as chart audits and case reviews to enhance patient care and operational efficiency
3. Ensuring compliance with all Health Home regulations and standards and implementing measures to address any areas of non-compliance
4. Collaborating with Health Home staff to develop and implement effective quality improvement strategies
5. Analyzing data to assess the effectiveness of programs, trainings, and interventions and reporting key findings to stakeholders
6. Managing complex quality projects from initiation to completion, ensuring alignment with quality improvement initiatives
7. Develop performance improvement plans aimed at increasing quality service delivery
8. Inform and facilitate training for staff on quality standards, processes and procedures
9. Establishing and maintaining strong relationships with external regulatory partners and bodies
10. Performing other duties as assigned by the Vice President of Health Home

• MA, MS, MSW in Healthcare Administration, Public Health, Nursing, or a related field required
• PhD in a health-related field or DSW preferred
• 5 years’ experience in roles that involve managing quality and compliance processes in a healthcare setting
• Minimum of 3 years’ leadership experience in a healthcare setting
• License preferred but not required (LMSW, LCSW, LMHC, CPHQ)
• Experience with quality improvement frameworks like Six Sigma, Lean, or other continuous improvement methodologies
• Strong ability to analyze healthcare data and metrics to identify trends, gaps, and opportunities for improvement
• Knowledge of Health Home standards and practice preferred
• Knowledge of Health Management and Social Service programs preferred.
• Proficient with Microsoft 365 Office (PowerPoint, Excel, Word, etc.)
• Strong written and verbal communication skills 
• Effective multi-tasking and time management skills
• Strong organizational skills and the ability to balance multiple priorities in a fast-paced environment
• Proficiency in Spanish and other languages preferred

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.