Associate Director of Operations (Health Homes)

At Essen Health Care, we care for that! 

As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program. 

Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today!

The incumbent will oversee programmatic operations for the BAHN  Lead Health Home’s Care Management Agency.  Working with the AVP of Operations to provide oversight and ensure quality service delivery is provided to members of the program.

1. Provide direct supervision to General Manager(s) and closely monitor and manage the daily operations of the health home program, ensuring that all services are delivered effectively and efficiently.
2. Hiring, training, and evaluating team members.
3. Oversee the development and implementation of care plans for patients, ensuring that they receive comprehensive, coordinated care.
4. Develop and implement programs and initiatives to improve patient outcomes, service delivery, and overall program effectiveness.
5. Ensure that the health home operations comply with federal, state, and local regulations, as well as organizational policies and procedures.
6. Implement and manage quality improvement initiatives to enhance service delivery and patient satisfaction.
7. Collect and analyze operational data to identify trends and areas for improvement, and prepare reports for senior management and stakeholders.
8. Collaborate with internal and external stakeholders, including healthcare providers, community organizations, and regulatory bodies, to enhance program services and outcomes.
9. Participate in strategic planning activities to align the health home program with broader organizational goals and objectives.
10. Serve as an advocate for patients, ensuring they receive the necessary support and resources for their health and well-being
11. Leverage health information technology, such as electronic health records (EHR), to improve patient care and operational efficiency.
12. Perform other duties as assigned by the Director of Operations.

Education and Experience:

• Bachelor's degree in social science, healthcare administration, social work or human services; related experience in health care, specialized populations, and HIV treatment and prevention. Master's degree in social work with NYS license is preferred.
• Three (3) years’ experience working with currently or formerly homeless populations and individuals with chronic conditions, including HIV, mental health disorders, and those living with HIV in a social service or medical setting; with a strong background in staff supervision experience.
• At least (2) years in a supervisory position in a health care or social service setting.
• Demonstrated knowledge of Care Management and Health Home outreach & enrollment
• Strong knowledge of Microsoft Office Suite (Word, Visio, Excel).

Job Requirements:

• Demonstrate judgment of safety, boundaries, and confidentiality issues.
• Strong understanding and sensitivity to multi-cultural values, beliefs, and attitudes of both internal and external contacts.
• Demonstrate appropriate leadership behaviors following the organization's vision, mission, and values
• Motivational in a positive team environment
• Strong organizational and interpersonal skills
• Attend all meetings related to Health Home operations
• Excellent time management skills and ability to multi-task
• Proficiency in Spanish and other languages preferred

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.