Care Navigator

Company Overview: At Essen Health Care, we care for that!  

As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program.  

Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today! 

The main goal of the Care Navigator is to enhance patient care experience by educating and guiding patients transitioning to an Essen Primary Care
Physician and managing relationships with insurance companies. The Care Navigator will generate awareness of our company and services, anticipate,
identify, and resolve service issues, while facilitating and improving internal/external communications. The Care Navigator will also track and analyze
existing referral patterns and reports trends to management. The Care Navigator will provide timely resolutions to issues that impact referral and
eligibility operations and will be charged to communicate outcomes promptly. Interacts with Executive Manager and other staff to relay referral source
concerns, and recommend and/or assist in the resolution of problems or service issues.

Additionally,the Care Navigator will be the secondary point person at the Front Desk and is responsible for establishing a high level of customer service
by monitoring the flow of personnel / visitors entering the facility, answering calls and triaging them, accordingly, handling incoming electronic faxes
and sorting through mail and paperwork given to the department.

Patient Education and Support:
• Assist in educating patients on the transition process to Essen Primary Care services.
• Help schedule appointments for patients with healthcare providers.
• Provide general information about Essen services as needed.
Relationship Management:
• Establish and maintain professional relationships with external partners to support collaboration.
• Facilitate communication and assist in resolving issues with partners.
• Patient Information Review:
• Review patient information to assist in determining service eligibility.
• Identify opportunities for patient outreach and education.
• Keep patient records updated as required.
Roster Management:
• Assist in reviewing patient rosters and maintaining accurate records.
• Prepare basic reports on patient data as needed.
Secondary Front Desk Operations:
• Monitor visitors and personnel flow within the facility.
• Handle incoming communications and direct them appropriately.
• Maintain a tidy and compliant work environment.
Administrative Assistance:
• Support other departments with administrative tasks as directed by management.

Education

• Highschool diploma or GED

Skills

• Track record of exceeding activity and sales goals preferred.
• Healthcare background a plus.
• Problem solving and customer service skills required.
• Knowledge of healthcare and direct marketing to community agencies and/or physicians
  preferable.
• Sales/marketing specific background or education with focus on consultative selling. 

Salary: $20.00- $25.00 hourly

Essen Health Care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically-diverse population.