Care Navigator

Company Overview: At Essen Health Care, we care for that!  

As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program.  

Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today! 

Job Summary: The Care Navigator for Healthcare House Calls plays a critical role in assisting patients in identifying, enrolling in, and accessing government benefits and community resources which can help them and their families better navigate health and lifestyle challenges faced by high-needs seniors. You will understand the patient’s needs and concerns, educate them about resources available to address those concerns, , answer questions about their plan of care, and assist in problem-solving patients’ barriers to care. The specialist will coordinate with healthcare providers and patients’ families to ensure that all necessary documentation is completed accurately and efficiently for seamless service delivery.

Patient Enrollment and Registration:

· Explain our care management and Dementia Care programs to eligible patients

· Guide patients through the enrollment process for care management services, assiting them in completing required forms and questionnaires

· Input and maintain accurate patient data in the system (e.g., Electronic Health Records - EHR).

Patient Communication and Support:

· Discuss with patients their plan of care and aspects of the journey ahead

· Act as the main point of contact for patients inquiring about accessing care and community resources

· Assist patients in navigating the healthcare system, from appointment bookings to accessing prescriptions and DME, to assisting in coordinating transportation when necessary

· Educate patients about Dementia and how families can cope with related lifestyle changes

Collaboration with Healthcare Providers and Back Office:

· Work closely with house call healthcare teams (nurses, doctors, and other medical professionals) to ensure patients get the care they need

· Ensure all documentation is compliant with healthcare regulations, such as HIPAA (Health Insurance Portability and Accountability Act) and other federal/state healthcare policies.

· Maintain accurate and up-to-date records for all patients receiving house call services.

· Ensure proper processing of claims related to house call services.

Qualifications:

· Education: High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.

· Experience: Experience in healthcare administration, sales/outreach, or customer service (preferably in a home health, house calls, or outpatient setting).

· Technical Skills: Proficiency in Microsoft Office and other office tools required. Familiarity with electronic health records (EHR) systems and healthcare software preferred.

· Knowledge: Understanding of healthcare and health insurance terminology (including Medicare, Medicaid, home care ).

· Communication Skills: Excellent verbal and written communication skills to interact with patients, healthcare teams, and insurance providers.

· Attention to Detail: Strong attention to detail and accuracy in processing enrollment data and insurance information.

· Problem Solving: Ability to address patient concerns and resolve issues effectively.

· Customer Service: Strong customer service skills, particularly in assisting elderly or homebound patients.

Preferred Skills:

· Experience with home healthcare services or house calls.

· Knowledge of Medicare, Medicaid, and commercial insurance policies for home health services.

· Bilingual in Spanish speaking.

Skills

• Track record of exceeding activity and sales goals preferred.
• Healthcare background a plus.
• Problem solving and customer service skills required.
• Knowledge of healthcare and direct marketing to community agencies and/or physicians
  preferable.
• Sales/marketing specific background or education with focus on consultative selling. 

Salary: $19.00- $21.00 hourly

Essen Health Care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically-diverse population.