General Manager

Company overview: Essen Health Care is a growing community healthcare network provides high quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a ‘population health’ model of care, Essen has five integrated clinical divisions offering services in primary & specialty offices, urgent care centers, and nursing homes, as well as house calls for home bound patients; all clinical services are also offered via telehealth.  Our Care Management division supports patient-centered care through care coordination, complex care management and helping address health-related social needs. 

Founded in 1999, Essen provides care in all five boroughs of New York City, with a primary focus in the Bronx.  Staffed by over 300 primary and specialty care physicians and advanced clinicians, Essen Health Care is one of the largest, most comprehensive private medical groups in New York City.  Essen maintains a Clinical Information Services team that maintains our enterprise-wide electronic medical record system, data repository, clinical analytics and population health capabilities. Our Community Services teams creates and sustains relationship with community organizations and agencies and health plans.

Essen is dedicated to ensuring the quality of care for all patients and has been designated ‘Level 3 Patient Centered Medical Home’ by the National Committee for Quality Assurance. Essen has won awards for its patient care innovations and recently launched Intention Health Ventures to develop and commercialize our technology innovations.

Summary: The General Manager is responsible for overseeing the operations, administration, and strategic direction of Womans Health Departmenr. This role involves managing staff, optimizing resources, ensuring compliance with regulations, and enhancing the quality of patient care. The General Manager collaborates with medical and administrative teams to achieve organizational goals and improve overall operational efficiency.

Job Responsibilities

❖ Directs, supervises, and coordinates all functions and activity of the Essen Health Care
❖ Supervises front desk staff, medical assistants, clinical specialists “Handlers,” site supervisors and office managers.
❖ Ensures maximum productivity and efficiency within their practices
❖ Consults with and advises the Regional Manager relating to the operation of the facility
❖ Provides leadership, direction and administration to the staff and medical team of Essen Health Care
❖ Build and maintain provider’s schedule
❖ Responsible for reporting monthly Incident Reports
❖ Reviews both office and medical supply lists
❖ Audits staff timesheets prior to payroll submission
❖ Responsible for personnel functions including probationary evaluation and counseling of employees
❖ Monitors “no-show” rates and cancellation rates
❖ Ensures compliance with policies and protocols. Responsible for compliance in all areas including, but not limited to HR, OSHA, HIPPA etc.
❖ Ensures adequate orientation, continuing education, and performance review of all employees
❖ Maintains adequate staffing levels and qualifications to meet patient needs
❖ Responsible for overseeing the maintenance of their facilities
❖ Serves as primary liaison with all reimbursement agencies
❖ Assists with the implementation of Quality Assurance, Infection Control, and Risk Management activities
❖ Responsible for clearing up PL Log monthly
❖ Maintains positive public relations and marketing functions such as community outreach. Attends meetings of professional, civic, and service organizations as a representative of the company
❖ Assists Medical Staff and Medical Director in coordination of medical staff functions and activities. Supports

Medical Staff Committees; attends Medical Staff Meetings as required

Required Qualifications

Education/Certifications/Licenses:

• Bachelor’s degree
• Medical Background preferred (Medical Assistant, Nurse, Physical Therapist, Physician Assistant)
• Three (3) years’ healthcare managment experience preferred
• Bilingual in Spanish speaking is highly preferred
• Efficient in Microsft Office

ESSEN HEALTH CARE IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.