Outreach Supervisor

Our growing Health Home Division is a "Virtual Home" for Medicaid recipients with
chronic health conditions. It is a care management model where all individual caregivers
communicate to address patient's needs in a comprehensive manner. Essen's health
home division has a team of care coordinators who function as connectors and
coordinators to a patient's care team and connect members to the social services they
need, including housing, transportation to appointments, medication reminders,
educational courses, financial support and more.

The Outreach Supervisor is responsible for managing and supervising
the team of Outreach Specialists, and a Community Support Navigator. The incumbent
will individually monitor the team’s performance and productivity, so the team meets the
daily and monthly target. She will review and audit all consents to ensure that the team
maintains the health home standards. The Outreach supervisor will manage the
workflow, create schedules and delegate tasks as required. Also, the Outreach
Supervisor will assess the work performance of the outreach specialists and document
areas that require improvement.

Provides ongoing supervision to the team of Outreach Specialists and
Community Support Navigators.
• Performs periodic performance reviews of the assigned team members to
provide guidance and support.
• Observes staff performance during house calls, office and specialty clinic
hours and provides ongoing feedback to improve the outreach specialist’s
efficacy.
• Utilizes internal project management instruments to monitor individual and
team performance in meeting daily and monthly deliverables.
• Ensures that the teams members meet the daily targets and monthly
deliverable.
• Works with the enrollment supervisor to monitor the outreach and enrollment
process for each patient.
• Ensures that the assigned team members receive ongoing training to
increase their efficacies to perform their duties.
• Monitor enrollment process for each patient from outreach to enrollment.
• Reviews and approves all new enrollments to determine the appropriateness
of their eligibilities. Also, ensure that the service linkages are developed and
maintained.
• Collaborates and coordinates with internal and external stake holders,
including house calls, office and specialty offices and CBO providers to
increase Essen’s visibility and health home enrollment.
• Collaborates with the House call division, medical and specialty office and
CBO to increase referrals.
• Serves as the point of contact for Lead Health Homes regarding enrollment.
• Works collaboratively with other outreach teams to ensure Health Homes
goals and objectives are being met and conducts quality reviews and patient
satisfaction to ensure that outreach and enrollment workflows are being
followed.
• Follows best practice and clinical standards and adheres to departmental and
State guidelines.
• Performs all other duties or actions as required.

Associate’s/Bachelor’s/master's degree preferred.
• At least two years’ experience in outreach.
• At least one year of supervisory and training experience is preferred.
• Excellent written and oral communication skills required.
• Proficiency in Spanish and other languages is preferred.
• Ability to multi-task well while maintaining a positive “can do” attitude.
• Demonstrated ability to manage a team in a fast-paced environment while
building and enhancing team productivity.
• Demonstrated professionalism and leadership skills along with the ability to
develop, direct and support staff.

Essen Health care is proud to be an equal opportunity employer, and we seek
candidates who desire to work in and serve an ethnically diverse population.