HARP Supervisor

Company overview: Essen Health Care is a growing community healthcare network provides high quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a ‘population health’ model of care, Essen has five integrated clinical divisions offering services in primary & specialty offices, urgent care centers, and nursing homes, as well as house calls for home bound patients; all clinical services are also offered via telehealth. Our Care Management division supports patient-centered care through care coordination, complex care management and helping address health-related social needs.

Founded in 1999, Essen provides care in all five boroughs of New York City, with a primary focus in the Bronx. Staffed by over 300 primary and specialty care physicians and advanced clinicians, Essen Health Care is one of the largest, most comprehensive private medical groups in New York City. Essen maintains a Clinical Information Services team that maintains our enterprise-wide electronic medical record system, data repository, clinical analytics and population health capabilities. Our Community Services teams creates and sustains relationship with community organizations and agencies and health plans.

Essen is dedicated to ensuring the quality of care for all patients and has been designated ‘Level 3 Patient Centered Medical Home’ by the National Committee for Quality Assurance. Essen has won awards for its patient care innovations and recently launched Intention Health Ventures to develop and commercialize our technology innovations.

Our growing Health Home Division is a "Virtual Home" for Medicaid recipients with chronic health conditions. It is a care management model where all individual caregivers communicate to address patient's needs in a comprehensive manner. Essen's health home division has a team of care coordinators who function as connectors and coordinators to a patient's care team and connect members to the social services they need, including housing, transportation to appointments, medication reminders, educational courses, financial support and more.

Job Summary: The HARP Supervisor will be responsible for the supervision of Care Coordinator operations within the HARP/ Health Home Division. The HARP Supervisor monitors the departmental phone queue to ensure quality of calls between the care manager, members and providers. The HARP Supervisor conducts new hire training and continued training for all clinical staff. The HARP Supervisor participates and interacts with all staff in a supportive role as it relates to care management and coordination daily operations. The HARP Supervisor will enhance communication and processes within the clinical and non-clinical areas within and between other internal operating departments, to ensure that all member and employee needs are met

Responsibilities include:

• Provides guidance within the HARP Department, particularly as it pertains to new processes and workflows which support program operations
• Promotes and facilitates a multidisciplinary approach, supporting HARP coordinated care operations amongst disciplines.
• Oversee clinical program training/retraining and creation and updating of departmental training tools/workflows and resources
• Adhere to clinical standards of care through collaboration with providers in order to ensure appropriate outcomes.
• Practice and adhere to departmental and state guidelines in order to protect self, members, and organization.
• Supervising Crisis Calls and escalating when necessary.
• Maintains a tracking tool which logs unacceptable inconsistencies and errors observed during quality reviews of recorded calls via the queue and care management documentation, care planning, follow up and interventions
• Performs quarterly audits of Staff’s chart documentation
• Works collaboratively with HARP management team to ensure program goals, projects and initiatives are implemented and meet departmental workflows and policy standards
• Supports Care Management staff as needed when management is in meetings and/or working on other program initiatives
• Follows best practice and clinical standards, and adheres to departmental and State guidelines.
• Performs all other duties or actions as required.

Job Requirements:

• MSW/MA/MS Master’s Degree or equivalent required.
• LMSW, LCSW, LMHC, LMFT, RN preferred.
• Two years’ experience working with Behavioral Health and/or Substance abuse required.
• Prior supervisory experience required.
• At least 3 years previous managed care experience.
• Ideally 2 years specific to Behavioral Health/HARP.
• Previous Managed Care experience required in Medical Management/HARP Operations
• Knowledge of the Collaborative Care Model.
• Experience with chronic condition management, particularly Diabetes, HIV, Heart Disease
• Experience user/reviewer of the HCS/MAPP systems for Health Home member status preferred
• Excellent written and oral communication skills required
• Ability to multi-task well while maintaining a positive “can do” attitude
• Demonstrated ability to manage large caseloads in a fast-paced environment while building and enhancing team productivity
• Demonstrated professionalism and leadership skills along with the ability to develop, direct and support staff

$27.00-$30.00 an hour

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.