Director of Operations (Healthcare)

At Essen Health Care, we care for that! 

As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program. 

Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today!

Job Summary: The Director of Operations should  have experience in Health Home programs, community-based healthcare, supportive housing, or other team-based models. A background serving marginalized populations, including individuals experiencing homelessness or with criminal justice involvement a plus. The Director of Operations will oversee the Medicaid Services for Care Coordination and will play a key role in implementing best practices in community health, achieving quality outcome metrics, and ensuring that we are achieving key productivity metrics for our members. Responsibilities will include coaching supervisors to ensure high functioning teams, implementing organizational strategies, and ensuring that policies and practices align with NYS Department of Health and Lead Health Home regulations and guidance.

• Provide strategic, substantive, and administrative leadership in implementation of policies
• Develops, implements, and monitors multiple organizational and operational objectives
• Ensure that staff receive regular appraisal and identification of training and personal development needs.
• Develop new trainings and tools for care coordination to improve quality and efficiency
• Present in management meetings and care management teams
• Ensure effective implementation of best practices in team-based care

• Master's Degree in Social Work, Mental Health Counseling, Public Administration, Public Health, or a related field, LCSW or LMSW
• Background in Health Home or other related Medicaid Services for Care Coordination
• Management experience and start up experience (building from ground up)
• At least 5 years of management experience in Health Care or Social work field
• Experience managing diverse teams
• Knowledgeable about key competencies in complex care, including trauma-informed approaches, best practices in mental health, addiction, and homelessness
• Knowledge about the Social Service system in NYC
• Ability to work well with individuals from different disciplines and across diverse teams
• Demonstrated experience in leading teams
• Knowledge of NYS Department of Mental Health guidelines
• Computer experience with word, excel

Salary: $105,000-$110,000

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.