Outreach Liaison

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.

Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.

The primary goal of the Community Outreach Liaison is to establish and generate referrals, generate awareness of our company and services, and anticipate, identify, and resolve service issues, while facilitating and improving internal/external communications.

• Liaison will also track and analyze existing referral patterns and reports trends to management. Supports the department by participating in various health fairs, seminars or educational events, or other projects, to enhance a positive image for the company.
• Candidate will be equally responsible for establishing a high level of customer service by facilitating referrals, providing information on new programs and services, and the introduction of new providers/services.
• Candidate will provide timely resolutions to issues that impact referral operations and will be charged to communicate outcomes in a timely fashion. Interacts with Executive Manager and other staff to relay referral source concerns, and recommend and/or assist in the resolution of problems or service issues.

Responsibilities

Conduct effective outreach and referral cultivation visits.

Effectively manage territories assigned

Coordinate meetings between key providers and staff to improve communication and relationships

Cultivate targeted referral sources to meet daily/monthly goals

Participate at Community/ Employer Health Fairs, community outreach events and

Educational presentations (churches/synagogues, etc.)

Maintain, update and refine our sales database for all offices, referring sources and

Staff/ office contacts.

Run timely reports to accurately track referral sources activity.

Assist Marketing Department with outreach related projects

Competencies
Communication Proficiency

Work Environment
Heavy travel throughout the community;

Position Type/Expected Hours of Work
this is a full-time position. Days and hours of work are Monday through Friday, 9:00 a.m. to 5:00 p.m.

Travel

Heavy travel is expected for this position

Required Education and Experience
Qualifications & Skills

Track record of exceeding activity and sales goals preferred.

Healthcare background a plus.

Problem solving and customer service skills required.

Must be highly professional in appearance, tone and delivery and an effective communicator.

Dedicated to follow-thru and results.

Flexibility as it relates to schedule, responsibilities and priorities

Knowledge of healthcare and direct marketing to community agencies and/or physicians preferable.

Sales/marketing specific background or education with focus on consultative selling.

The ability to interact with, support, and positively influence the behavior and activities of referral sources, superiors and staff/co-employees.

Must be an exceptional listener, with the proven ability to problem-solve to issues discussed.

Strong organizational and speaking/presenting skills.

The ability to work independently and in a group setting, high integrity, reasoned and thoughtful judgment, a sense of urgency and analytical and intuitive skills.

Knowledge of preparing, and interpreting spreadsheets and reports, and data analysis.

Proficiency in Word, Excel, and Power Point.

ESSEN HEALTH CARE IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

Essen Healthcare is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically-diverse population.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.