Clinical Director (Health Homes)

As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program. 

Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients (about half the population of Wyoming) annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today!

Position Title: Clinical Director, Health Homes Care Coordination Program

The Clinical Director, under the direction of the Assistant Vice President of Operations, will be responsible for overseeing the daily operation and overall management of the high-risk patient Health Home (HH) programs, including HARP/Home Community Based Services, Assistant Outpatient Treatment and Health Home Plus.

• Provide administrative and clinical supervision to managerial staff and indirectly supervises care coordination staff, ensuring the provision of strong clinical programming to all participants and the professional development of staff.
• Oversee the day-to-day operations, including assignment of cases, reviewing comprehensive assessments, care plans and various administrative tasks to ensure the provision of comprehensive, trauma informed, culturally responsible services that addresses issues such as intimate partner violence, substance use, trauma, mental and behavioral health, etc.
• Monitors overall program productivity, KPIs and quality indicators.
• Plan an facilitate weekly departmental meetings, clinical team meetings and case conferences.
• Work in collaboration with other onsite managerial staff to facilitate referrals into the high-risk programs.
• Identify best clinical practices, new interventions and implement them with the department, including identifying clinical models for implementation.
• If needed, provide and supervision clinical crisis intervention. 
• Participate in and monitors quality improvement activities, including chart reviews, implementing corrective action plans and process improvement.
• Represent the agency at community conferences and meetings. 
• Ensure compliance with Federal, State, and City regulations as they relate to Health Home enrollment process.  
• Assist with interviewing hiring and onboarding.

• A master’s degree in social work, psychology or related social services field.
• A current LCSW in the State of New York required.
• Proven experience in leadership or management role within a case management, mental health, substance use or similar programs.
• Strong knowledge of mental health practices, treatment modalities and evidence-based interventions.
• Familiarity with relevant laws, regulations, and ethical guidelines governing mental health services (HIPAA, Medicaid/Medicare, etc.)

• Excellent interpersonal and communication skills with the ability to collaborate effectively
• Proficiency in electronic health record (EHR) systems and other clinic management software
• Commitment to providing high-quality, client-centered care and promoting mental health awareness.

• Demonstrated comfort in use of common software, including Microsoft Office (i.e., word, PowerPoint, excel etc.), and Adobe Creative Suite, and Learning Management Software and providing training in virtual environments (i.e., Teams, Zoom, etc.).

• Familiarity and/or experience with working with people with mental health, substance use, and chronic conditions.

• Administrative writing and reporting skills.

• Bilingual, fluent Spanish strongly preferred.

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.