General Manager

Company overview: Essen Health Care is a growing community healthcare network provides
high quality, compassionate, and accessible medical care to some of the most vulnerable and
under-served residents of New York State. Guided by a ‘population health’ model of care, Essen
has five integrated clinical divisions offering services in primary & specialty offices, urgent care
centers, and nursing homes, as well as house calls for home bound patients; all clinical services
are also offered via telehealth. Our Care Management division supports patient-centered care
through care coordination, complex care management and helping address health-related social
needs.
Founded in 1999, Essen provides care in all five boroughs of New York City, with a primary
focus in the Bronx. Staffed by over 300 primary and specialty care physicians and advanced
clinicians, Essen Health Care is one of the largest, most comprehensive private medical groups in
New York City. Essen maintains a Clinical Information Services team that maintains our
enterprise-wide electronic medical record system, data repository, clinical analytics and
population health capabilities. Our Community Services teams creates and sustains relationship
with community organizations and agencies and health plans.
Essen is dedicated to ensuring the quality of care for all patients and has been designated ‘Level
3 Patient Centered Medical Home’ by the National Committee for Quality Assurance. Essen has
won awards for its patient care innovations and recently launched Intenti

Summary: Responsible for the successful management and operations of 2-3 medical practices as well as one or more specialties on sites. Responsible for planning, organizing, leading and controlling of the day-to-day operations of the medical practice. Provides resources necessary to meet needs of patients and meet the financial objectives of the practice.

Directs, supervises, and coordinates all functions and activity of the Essen Health Care

Supervises front desk staff, medical assistants, clinical specialists “Handlers,” site supervisors and office managers.

Ensures maximum productivity and efficiency within their practices

Consults with and advises the Regional Manager relating to the operation of the facility

Provides leadership, direction and administration to the staff and medical team of Essen Health Care

Build and maintain provider’s schedule

Responsible for reporting monthly Incident Reports

Reviews both office and medical supply lists

Audits staff timesheets prior to payroll submission

Responsible for personnel functions including probationary evaluation and counseling of employees

Monitors “no-show” rates and cancellation rates

Ensures compliance with policies and protocols. Responsible for compliance in all areas including, but not limited to HR, OSHA, HIPPA etc.

Ensures adequate orientation, continuing education, and performance review of all employees

Maintains adequate staffing levels and qualifications to meet patient needs

Responsible for overseeing the maintenance of their facilities

Serves as primary liaison with all reimbursement agencies

Assists with the implementation of Quality Assurance, Infection Control, and Risk Management activities

Responsible for clearing up PL Log monthly

Maintains positive public relations and marketing functions such as community outreach. Attends meetings of professional, civic, and service organizations as a representative of the company

Assists Medical Staff and Medical Director in coordination of medical staff functions and activities. Supports Medical Staff Committees; attends Medical Staff Meetings as required

Other responsibilities as assigned by the Regional Manager

Salary: $60,000-$65,000

Education/Certifications/Licenses: 

• Bachelor’s degree
• Medical Background preferred (Medical Assistant, Nurse, Physical Therapist, Physician Assistant)
• Three (3) years’ experiences preferred

Performance Standards for Specialty Knowledge, Skills & Abilities:

Progressive Management experience with a minimum of three years’ experience in a managerial/administrative position

ESSEN HEALTH CARE IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
Essen Health care is proud to be an equal opportunity employer, and we seek candidates who
desire to work in and serve an ethnically diverse population