At Essen Health Care, we care for that!
As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program.
Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today!
Job Summary: As a Front Desk Receptionist at Essen Healthcare, you will be the first point of contact for our patients and visitors, playing a crucial role in providing a welcoming and organized environment. Your primary responsibilities include assisting patients, ensuring efficient patient flow, updating patient demographics, and performing various administrative tasks. Effective communication, interpersonal skills, and
multitasking abilities are essential for success in this role. You will also collaborate with healthcare professionals to support the overall patient experience and ensure seamless operations within the facility.
Key Responsibilities:
Patient Greeting and Assistance:
• Greet and assist patients, visitors, staff, and other personnel as they arrive, ensuring a positive and friendly atmosphere.
• Check in visitors and notify the relevant staff members of their arrival.
• Address patient inquiries with professionalism and provide helpful information as needed.
Communication and Coordination:
• Respond to transferred calls and handle inquiries as appropriate.
• Contact patients to confirm upcoming appointments and provide necessary information.
• Efficiently manage patient check-in and check-out processes, ensuring accuracy in records.
• Ensure the proper closure of all visits by the end of each day.
• Review and respond to incoming communications, including emails and faxes, with proposed timelines for completion.
Document Handling:
• Handle various documents, including medical forms, ensuring they are properly scanned, processed, and dispatched as
required.
• Download and organize specific patient documents and ensure they are available for processing.
• Collect and process patient copayments accurately and efficiently.
• Provide patients with all discharge/check-out orders, forms, and letters.
Task Management and Organization:
• Monitor and review front desk communications, including emails and voicemails, to determine appropriate actions.
• Facilitate the conversion of patient primary care providers as needed.
• Guide and help patients with primary care assignments as necessary.
• Assist patients with scheduling transportation as needed.
Administrative Support:
• Check incoming supplies and coordinate necessary maintenance for office equipment.
• Ensure all administrative tasks, including system updates and record management, are completed promptly.
• Collaborate with healthcare professionals to ensure smooth patient flow and support overall operations.
• Perform other duties or projects as assigned by management.
Competencies:
Patient Focus: Prioritizes the needs of patients/members in all actions and decisions.
Drive Results: Exhibits an achievement mindset, takes initiative, and fosters a culture of continuous improvement to meet performance goals.
Instills Trust: Builds effective relationships grounded in trust, fostering collaboration and productive outcomes.
Self-Development: Values continuous learning, growth, and adaptation to enhance skills and embrace feedback.
Being Resilient: Bounces back from setbacks, learns from challenges, and moves forward with strength.
Ensures Accountability: Takes ownership and fosters accountability within their team.
Builds Effective Teams: Sets teams up for success by emphasizing clarity, relationships, and optimized processes.
Collaborates: Brings together diverse talents to achieve common goals through effective communication and cooperation.
Courage: Confronts challenges with integrity and determination, resolving conflicts constructively.
Manages Ambiguity: Navigates uncertainty with adaptability and resilience during times of change.
Drives Vision and Purpose: Inspires a positive outlook and rallies support around a shared vision for organizational
success.
Values Differences: Cultivates a respectful work environment where diverse perspectives are valued and leveraged for collective success.
Required Qualifications:
Required Skills:
Minimum two years of customer service experience preferred (Required)
Bilingual (Spanish) (Preferred)
Proficient in Microsoft Office (Excel & Word) (Required)
Familiar with ECW is a plus (Preferred)
Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.
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