Intake Agent

Company Overview: Essen Health Care is a growing community healthcare network provides high quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a ‘population health’ model of care, Essen has five integrated clinical divisions offering services in primary & specialty offices, urgent care centers, and nursing homes, as well as house calls for home bound patients; all clinical services are also offered via telehealth.  Our Care Management division supports patient-centered care through care coordination, complex care management and helping address health-related social needs. 

Founded in 1999, Essen provides care in all five boroughs of New York City, with a primary focus in the Bronx. 

Job Summary: We are seeking a dedicated intake coordinator to join the staff of our medical facility. You will be responsible for greeting incoming patients, recording their personal details, gathering medical histories, and obtaining any health insurance information they have. To be successful as an intake coordinator, you should be highly organized and detail-oriented. Top candidates will also have excellent interpersonal skills, with a strong aptitude for great customer service.

Responsibilities include:

• Welcoming patients to the facility.
• Completing all admissions paperwork and entering it digitally.
• Verifying medical insurance coverage and benefits for each patient.
• Scheduling appointments for consultations, tests, and procedures.
• Answering phone and email inquiries.
• Addressing any patient complaints or concerns.
• Performing clerical work, such as filing, copying, and faxing.
• Preparing and maintaining patient charts.
• Complying with the regulations and policies of the facility.

Job Requirements:

• High school diploma or GED.
• A minimum of two years' experience in patient intake or medical office administration.
• Strong affinity for customer service.
• Working knowledge of office management and filing systems.
• Excellent organizational and time-management skills.
• Great communication and interpersonal skills.
• Proficient computer literacy.
• Ability to work in a fast-paced environment

ESSEN HEALTH CARE IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

 Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population