Patient Care Technician

Company Overview: Essen Health Care is a growing community healthcare network provides high quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a ‘population health’ model of care, Essen has five integrated clinical divisions offering services in primary & specialty offices, urgent care centers, and nursing homes, as well as house calls for home bound patients; all clinical services are also offered via telehealth.  Our Care Management division supports patient-centered care through care coordination, complex care management and helping address health-related social needs. 

Founded in 1999, Essen provides care in all five boroughs of New York City, with a primary focus in the Bronx. 

The Patient Care Technician in the Urology Department plays a vital role in providing support and assistance to healthcare providers and ensuring smooth operations within the department. This position involves performing various clinical and administrative tasks, managing patient testing, coordinating appointments, and maintaining inventory. The Patient Care Technician is expected to demonstrate exceptional organizational skills, attention to detail, and a commitment to delivering high-quality patient care.

Key Responsibilities include but are not limited to

1. Patient Testing Assistance:
• Assist healthcare providers with all in-house patient testing, including but not limited to urine analysis, bladder scans, and other diagnostic procedures.
• Prepare lab specimens for pick up, ensuring proper labeling and documentation.
2. Vital Signs and Patient Assessment:
• Perform accurate and timely collection of patient vital signs, recording and documenting the information appropriately.
• Assist with patient assessment and provide support during procedures as needed.
3. Administrative Billing Support:
• Assist in administrative billing tasks using the Admin NOT CLINICAL PARCS system, ensuring accurate and timely submission of patient billing information of all visits within the department
• Maintain confidentiality and adhere to HIPAA regulations when handling sensitive patient data.
4. Patient Results Management:
• Proactively recall patients with abnormal lab results or diagnostic findings, ensuring timely communication and follow-up.
• Schedule appointments for patients with pending results or those in need of further procedures, coordinating with healthcare providers and other departments as necessary.
5. Inventory Management:
• Manage the inventory of supplies, equipment, and materials required for the Urology Department.
• Receive and organize incoming items, ensuring proper storage, and maintaining appropriate stock levels.
6. Appointment Confirmation and Scheduling as neded:
• Conduct appointment confirmation calls with patients, providing necessary instructions and addressing any questions or concerns.
• Assist with appointment scheduling, maintaining an organized and efficient calendar to ensure optimal patient flow.

• High school diploma or equivalent; additional healthcare-related certifications or training is a plus. EKG and phlebotomy certificate.
• Proven experience as a Patient Care Technician or similar role in a medical setting, preferably within a urology department.
• Knowledge of medical terminology, procedures, and protocols related to urology.
• Proficient in conducting patient vitals and assessments, ensuring accuracy and attention to detail.
• Familiarity with administrative billing systems and procedures, preferably PARCS or similar systems.
• Strong communication skills with the ability to provide clear instructions to patients and collaborate effectively with healthcare providers and colleagues.
• Excellent organizational skills with the ability to multitask and prioritize workload in a fast-paced environment.
• Attention to detail and a commitment to maintaining accuracy in documentation and record-keeping.
• Understanding of patient confidentiality and compliance with HIPAA regulations.
• Proficient computer skills, including experience with scheduling software, electronic medical records, and Microsoft Office Suite.

ESSEN HEALTH CARE IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

 Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population