Site Supervisor

At Essen Health Care, we care for that! 

As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program. 

Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today!

Job Summary: As a Site Supervisor you will be responsible for overseeing and coordinating administrative operations to ensure the efficient functioning of the facility. Your role involves managing office workflows, supervising support staff, and implementing effective organizational processes. In addition, to handling day-to-day administrative tasks, you will collaborate with healthcare professionals to optimize office efficiency, manage schedules, and support the delivery of quality patient care. You will be responsible for managing site logistics, metro card distribution, and inventory control The Medical Site Supervisor plays a crucial role in maintaining compliance with various regulations and protocols, such as HR, OSHA, HIPAA (Health Insurance Portability and Accountability), and other applicable standards.

Responsibilities but not limited to:

• Oversee the day-to-day operations of the site, ensuring smooth workflow and efficient patient care.
• Monitor center activity and patient flow to optimize efficiency and effectiveness in patient care.
• Lead and manage a team of staff on-site, providing guidance, support, and training to foster a positive and collaborative work environment.
• Oversee front desk staff, Medical Assistant, and Clinical Assistant functions to ensure patients' needs are promptly addressed and a high level of service is maintained.
• Maintain multiple clinician and employee schedules, ensuring optimal coverage.
• Manage metro card distribution, maintaining accurate records of distribution and usage.
• Place, accept, and decline inventory orders, keeping detailed usage logs for reconciliation purposes.
• Conduct regular maintenance checks on medical equipment and ensure necessary repairs are promptly addressed.
• Monitor and enforce adherence to policies and protocols, ensuring compliance with HR, OSHA, HIPAA, and other regulatory standards.
• Audit staff timesheets prior to payroll submission to ensure accuracy and compliance.
• Ensure compliance with all applicable regulations, including HR, OSHA, HIPAA, and other standards.
• Communicate with the General Manager regularly and provide status updates on site operations.
• Collaborate with the team to continuously improve processes, enhance patient, and staff satisfaction.
• Perform other duties as needed.

Required Qualifications:

• High School Diploma or General Education Degree (GED)
• Associate degree in healthcare administration or a related field is preferred
• At least 6 months of experience in a supervisory role within a medical office setting.
• Proficient in using Microsoft Office and Google Suite
• Familiarity with eCW is preferred.

Required Skills:

• Excellent leadership, communication, and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Flexibility to adapt to changing priorities and handle diverse responsibilities.
• Attention to detail
• Strong collaboration and communication skills with the ability to work effectively with clinicians, employees, and management.
• Commitment to ensuring compliance with all applicable regulations and standards.

$18.00-$23.00 an hour