Scheduling Coordinator

Company Overview: At Essen Health Care, we care for that!

As the largest privately held multispecialty medical group in the Bronx, we provide high quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program.

Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees, 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today!

Position: Scheduling Coordinator (Remote)

Job summary: We are seeking a highly organized and detail-oriented Remote Scheduling Coordinator to manage the scheduling process for high volumes of interviews—both in-person and virtual—for candidates and providers. This role involves coordinating calendars, updating schedules, and conducting follow-ups to ensure a seamless interview experience for all involved. The ideal candidate will be highly communicative, able to manage multiple schedules, and thrive in a fast-paced, remote work environment.

Responsibilities include:

• Interview Scheduling: Efficiently manage the scheduling of interviews for candidates and providers, both in-person and virtual, ensuring all details are captured and confirmed accurately.
• High-Volume Coordination: Handle large volumes of interview requests, rescheduling, cancellations, and follow-ups, ensuring that all parties are kept up to date and informed.
• Timely Follow-Ups: Proactively follow up with candidates and providers to confirm interview details, communicate any changes, and ensure preparedness for interviews.
• Calendar Management: Manage and update multiple calendars for hiring teams, candidates, and providers, ensuring there are no conflicts and interviews are scheduled in an optimal manner.
• Communication: Serve as the primary point of contact for interview scheduling, providing clear communication via email, phone, and messaging platforms with candidates, hiring managers, and providers.
• Virtual Platform Support: Coordinate virtual interviews using platforms like Zoom, Microsoft Teams, or other tools, ensuring all technical aspects (links, access) are set up and functioning correctly.
• Problem-Solving: Address and resolve any scheduling conflicts or issues, ensuring that the interview process remains uninterrupted and professional.
• Reporting and Updates: Maintain records of scheduled, completed, and canceled interviews. Track and report on interview scheduling metrics and status updates to stakeholders.
• Collaboration with Teams: Collaborate with recruiters, HR teams, and hiring managers to ensure seamless scheduling and adherence to hiring timelines.
• Documentation: Maintain accurate documentation of interview schedules, candidate details, and follow-up actions taken.

Qualifications:

• Proven experience in high-volume scheduling or coordination, preferably in recruitment or human resources.
• Strong organizational skills with the ability to manage multiple calendars and priorities simultaneously.
• Excellent communication skills (both verbal and written) to interact with candidates, hiring teams, and providers.
• Proficiency with scheduling tools and software (e.g., Microsoft Outlook, Google Calendar, scheduling platforms like Calendly, Zoom, Microsoft Teams).
• Ability to work independently in a remote setting while managing competing priorities.
• High attention to detail, ensuring accuracy in scheduling and communication.
• Ability to adapt to changing schedules and handle last-minute adjustments.
• Experience handling confidential or sensitive information with professionalism.

Preferred Qualifications:

• Experience working in recruitment or human resources environments.
• Familiarity with virtual interview platforms and troubleshooting basic technical issues.
• Experience in managing remote or virtual teams.
• Knowledge of interview best practices and recruitment processes.

ESSEN HEALTH CARE IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.