Scheduling Coordinator

Company Overview: Essen Health Care is a growing community healthcare network provides
high quality, compassionate, and accessible medical care to some of the most vulnerable and
under-served residents of New York State. Guided by a ‘population health’ model of care, Essen
has five integrated clinical divisions offering services in primary & specialty offices, urgent care
centers, and nursing homes, as well as house calls for home bound patients; all clinical services
are also offered via telehealth. Our Care Management division supports patient-centered care
through care coordination, complex care management and helping address health-related social
needs.
Founded in 1999, Essen provides care in all five boroughs of New York City, with a primary
focus in the Bronx.
launched Intention Health Ventures to develop and commercialize our technology innovations.

Position Title: Scheduler:
Job Summary: Scheduler, or Appointment Scheduler, coordinates appointments for employees,
customers or patients. Their main duties include planning weekly employee schedules,
determining appointment lengths and making phone calls to patients or customers regarding their
appointment or meeting times.

Responsibilities include:
• Answer phone calls and e-mails, greeting patients and prospective patients and reminding
them of upcoming appointments
• Scheduling appointments for patient consultations, procedures and visits with medical
personnel
• Liaise and coordinate with health care professionals about schedules, patients and any
changes
• Accept and submit insurance claims and payment, as well as perform billing duties
• Resolve scheduling conflicts as they occur

Job requirements:
• High School Diploma or Equivalent (GED);
• 2 years of working experience in the medical field or customer service.
• Healthcare experience a plus
• Knowledge of insurance requirements and medical terminology preferred.
• Minimum 1-2 years scheduling experience
• Experience with ECW strongly preferred
• Bilingual (Spanish / English) is a plus but not a requirement\
• Superb communication skills (written, oral, and listening)
• Must be able to maintain professionalism and a positive attitude

ESSEN HEALTH CARE IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.