IT Field Service Technician

At Essen Health Care, we care for that! 

As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program. 

Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today!

Job Summary: We are looking for an experienced IT Field Technician to join our information technology solutions team. You will serve as the face of the company, travel to site locations for installations, maintenance, or repairs of desktops and networks. This may include working with email, printers, video conferencing equipment, and VPN. For customers who have connectivity or hardware issues, you will troubleshoot via online chat, phone, or in-person to fix the problem. Our preferred applicant has at least one year of technical experience and a customer-oriented mindset.

• Install equipment and software to meet client needs
• Maintain systems to ensure they run properly
• Perform repairs when necessary, either through online chat, phone, or in- person
• Train client staff on how to use new systems

• Associate degree in technology field, e.g. mechanical, electrical, electronics, etc., or equivalent experience
• Skilled in the use of PC applications including, Word, Excel, PowerPoint, etc.
• Must be knowledgeable in the use of basic tools, including multimeters
• Ability to present technical concepts to non-technical people
• Ability to understand technical diagrams and manuals
• Strong written and oral communication skills
• Ability to manage multiple projects with minimum direction
• Adaptive to change and tight deadline
• Must be able to work independently with little supervision
• Good customer service and organizational skills are needed
• Service Technician: 1 year (Required)

 Schedule:

• Monday to Friday
• On Call on Weekends and holiday

$22.00-$24.00 an hour

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.